Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • The Help Center section included in our Site Control Panel offers a selection of help articles and commonly asked questions. Aimed towards resolving any common issue that you may possibly stumble upon, they are compiled by our support team of professional technicians.

  • Top quality support service

  • Tutorial Videos

  • For those of you who want to discover how to handle a regularly encountered problem by watching a how–to video, we’ve added a selection of video tutorials to our Site Control Panel. All the educational videos are brief and simple to grasp. They offer visual demonstrations of various website management actions.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a round–the–clock tech support service and include a sixty–minute ticket response time guarantee. Our capable support engineers will be available night and day and will resolve any issue that you might encounter within less than 60 minutes after the support ticket submission. In most instances, a response will be provided to you in less than 20 minutes.