Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Time Guarantee

  • Every single support request you submit to us will be dealt with within maximum one hour. If your ticket or email requires additional assistance from an administrator, we will forward it and leave a comment to inform you that your matter is being examined. If you take advantage of the Optional Admin Services package, all of the tasks included there will be executed at a time of your choosing.

  • Top quality support service

  • A Top–Notch Help Desk Service

  • Our technical support staff will be online for you twenty–four–seven should you need help while working with the Site Control Panel or with any of the applications that we have preinstalled for your convenience on the dedicated server. What is more if you require assistance with the regular administration tasks on your server, you can make use of our Optional Admin Services package, which includes backup disk space, weekly OS updates, troubleshooting and software installation services, server monitoring and rebooting services, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • Each dedicated web hosting plan is equipped with our charge–free Site Control Panel, which features an integrated knowledge base plus a selection of how–to video tutorials. Whenever you need assistance working with the Site Control Panel, just hit the Videos or Help buttons in the top right corner.