Although this isn't the mainaspect to identify a reliable website hosting company from a bad one and a reseller from an actual provider, being able to call and communicate with a live person is an indicator that you aren't working with a one-person company and that you'll be able to reach somebody any time you're looking for help. The telephone support for hosting services may vary from basic to dedicated, thus the problems that can be resolved with a call differ depending on the service provider. Usually, these issues are more basic and feature billing or first level tech issues since more complex matters usually require a support ticket where both you and the sysadmins can track what's going on with a given situation. Nonetheless, the option to call your provider will save you lots of time and efforts for the numerous small things that may eventually show up at the time you manage your web hosting account.
Phone Support in Website Hosting
We believe that having the option to talk to a live agent is rather important, so we have three support lines worldwide (USA, UK and Australia) and you can get in touch with us over the phone for 14 hours a day. In case you consider buying one of our Linux website hosting plans, for example, you will be able to give us a call and find out more about our services before you order in order to make sure that we cover all system requirements for your web sites. After your order, you can get in touch with us about all of the sales or billing problems you may have, or get any type of general or basic tech info you need. We've tried to find the balance between telephone and ticket support, so for solely technical matters you will have to use our ticketing system, that will make it easier to monitor the communication as well as any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
If you want more details for the semi-dedicated plans that we supply, you are able to call any of the three support phone lines we have across the globe - in the U.S.A., Great Britain and Australia. By doing this, you have the option to check in advance whether our solutions will be appropriate for your web sites. In case you're already our customer and you've got a semi-dedicated account, you will be able to contact us on the phone for 14 hours every day about any kind of billing or basic queries. For entirely technical problems you need to take advantage of our ticketing system to get in touch with our technical support because someissues just need longer time to be taken care of, but we will assist you over the phone with numerous minor technical problems as well, saving you efforts and time.