If you’ve ever got any inquiries with regards to your hosting plan or you encounter a problem with your websites, you’ll have to contact the respective hosting provider’s client support team. It may not make any difference how promptly they’ll reply if you have an enquiry of a generic nature, but a problem such as a failed web application update, for instance, may result in your website becoming damaged or unavailable on the Internet. And the longer you wait for the support team to assist you, the longer the site will be offline. If you offer services or goods online, any downtime will negatively influence your website and you can lose current or potential clients. Lots of hosting providers, predominantly resellers, handle support tickets and emails within 24 hours, but in the electronic realm that is much too long, as visitors will hardly ever come back to a website that’s not working correctly over a prolonged period.
One-Hour Response Guarantee in Website Hosting
With a website hosting from us, you can forget about waiting for hours, or even one whole day, to obtain an answer to an e-mail or a trouble ticket. Regardless of when you get in touch with us, we’ll get back to you within maximum sixty minutes with any pre-sales or technical queries that you may have. In fact, our real reply time rarely exceeds twenty-thirty minutes. Since we’re on duty 24x7, you will always receive assistance in a timely fashion and we realize exactly how important this is in the digital era. As soon as you contact us, we’ll respond to your queries. In case you stumble upon any technical difficulty, we’ll resolve it for you, or we’ll give you all the necessary information in case there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from us, you can take full advantage of our ultra-fast support services. You’ll obtain an answer to any ticket submitted through the hosting Control Panel or e-mail sent to our technical and client support team in no more than 60 minutes. The response time is guaranteed and it applies regardless of the matter – billing or technical. Often, it takes far less time to investigate and troubleshoot a problem. We’ll provide you with more info if the solution involves something that has to be done on your end. If you touch base with us during holidays or weekends, the response time will be the same and considering the fact that our support team will be at your service 24/7/365, you’ll get prompt help for any general, billing or technical issue irrespective of the hour at which you contact us.