If your hosting service provider offers live chat support, you will be able to talk to an agent live and find out helpful information or get an issue resolved in a timely manner. The basic advantage of using chat as an alternative to calling to talk with a live person is that you need only a computer with world wide web access, so that you will not pay any charges in the event that you are in another state or country. What's more, it'll be easier to copy and paste information like domain names, usernames or error messages in other words details that are sometimes difficult to share with the other side over the phone. The real-time chat is also a quicker approach to contact your hosting service provider's support crew in comparison to using a ticketing system. Last, but not least, in the event that some issue needs a little more time to be dealt with, you'll be able to do something else entirely while you wait for assistance on the live chat, which means that you will not lose time - something that's impossible in case you're on the phone.
Live Chat Support in Website Hosting
As we consider the fact that a lot of problems are often resolved when you speak to a live person, we provide a live chat service for all of our potential and existing customers. Our chat is available every day and our customer care representatives will assist you with a number of questions and situations. In case you aren't our client yet, you'll be able to learn more about our website hosting plans and the website hosting platform in general in order to make sure that your web sites will run effectively on our servers. If you already have an account and you've got some questions or you encounter any problems with some of our solutions, you will be able to join us on our live chat and we can provide the needed details or help you troubleshoot the issue. You will have to open a trouble ticket for some problems that require longer time or the expertise of a sysadmin, but for a lot of common issues you will receive help on the spot.
Live Chat Support in Semi-dedicated Servers
We provide live chat support as part of our services, so when you have any kind of questions about our semi-dedicated plans, you are able to contact our customer care team whenever you need regardless of whether you have already obtained your account or not. Generally, the chat service is for billing, pre-sales and common questions and troubles, but we're able to assist you with quite a lot of technical questions as well. We can help you pick the best package for your web sites in case you don't have an account yet, we can respond to any billing questions or concerns you could have or we can assist you with setting up your new e-mail address on your PC or smart phone - all the aforementioned will be done in a timely manner as our live chat service is accessible all day, each and every day. No matter when you require assistance, you can chat with a representative and save a lot of time.