There are several ways in which you can get in touch with the hosting company whose services you are using, but the one that you will invariably find no matter which company you opt for is a ticketing system. It is the least complicated correspondence medium for different reasons. In case no customer support team member is available at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will invariably hit home. Besides, you can copy & paste large bits of information without having to worry about typographical errors, and in case a specific problem requires more time to be resolved or a number of replies must be exchanged, all the information will be in the exact same location, so each party can always see the comments left by the other one. The drawback of using tickets to contact your web hosting provider is that they are typically separate from the web hosting platform, which suggests that if you have to supply info or to adhere to guidelines, you’ll need to use no less than 2 separate admin interfaces and this number can rise in case you wish to manage a handful of domain names. Plus, a lot of hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this means wasted time while awaiting an answer.
Integrated Ticketing System in Website Hosting
The ticketing system that we use for our Linux website hosting plans is not separate from the web hosting account. It is an integral part of our all-encompassing Hepsia Control Panel and you’ll be able to access it whenever you need with just a couple of clicks of the mouse, without the need to log out of your account. The ticketing system features a quick-search box, so you can track the status of any ticket that you’ve already opened, in case you need it. Moreover, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can discover how to resolve a given issue even before you submit a ticket. The response time is maximum sixty minutes, which implies that you can get timely assistance at any particular moment and if our customer service team advises you to do something inside your hosting account, you can do it momentarily without having to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
In case you have a semi-dedicated server account with our company and you wish to contact our tech support staff, you’ll be able to open a ticket directly from your Hepsia Control Panel instead of going through a completely different support platform as you’ll have to do with the majority of hosting providers on the market. Our integrated ticketing system will permit you to send a new ticket without any efforts and to browse through older tickets using an intelligent search filter. You will also be able to browse the relevant knowledgebase articles that our system will offer you depending on the category that you select for your new ticket. You can accomplish all of the aforementioned operations without leaving your Control Panel at any moment, so if you come across any problem or have an inquiry, you can touch base with our technicians and fix the given issue in less than one hour via one platform.