The accessibility to the customer and tech support that a website hosting company provides will tell you a lot for the services which they supply too. In case you are allowed to use just emails and / or tickets, you have almost certainly come across some reseller not the actual web hosting provider. When this is the case, you will probably have to wait for a few days in order to have an issue resolved since the reseller may not be checking their communication on a regular basis or they may need to contact the true website hosting company for additional assistance. When the provider offers different options for communication with short response time available at any time, they're most likely the top provider, not a reseller. So you will get well-timed assistance and high quality support as they will have immediate access to the servers where your account is. Whatever the issue - sales or technical, it's generally much better to have the option to get hold of your web hosting company directly via your favourite way of communication.
24/7 Customer Support in Website Hosting
We acknowledge the importance of getting assistance in a timely manner, that's why our website hosting services feature 24/7 support as well as various means of communication. If you do not have an account yet, you can phone us or take advantage of our live chat and speak with a live agent, so that you can find out about our services or check if our servers meet the system requirements for your web sites. Thus, you won't end up obtaining a service that you can't use effectively. If you already have your account with us, you can open a support ticket in your Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs additional analysis. In contrast to the majority of providers that you can find today, we answer to all the tickets within 1 hour, so you will not have to wait for a whole day. Our support services can be accessed round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
You're able to try our support services even before you obtain a semi-dedicated server account from our company since we have phone and online chat support for billing, pre-sales and common queries. Our representatives will assist you to find the perfect plan or give you details about our servers, in order to confirm if the system requirements for your sites are met. If you are an existing client, you also have the option to contact us through e-mail or through our ticketing system, that can be accessed through the Hepsia website hosting Control Panel. We guarantee that whenever you employ any of these two ways of correspondence, you will get an answer within a maximum of 1 hour and that’s 24/7, including weekends and public holidays. In case you have used the web hosting services of other service providers, even big ones, you're able to compare the reply time due to the fact that it ordinarily takes a whole day for them to take care of a support ticket.
24/7 Customer Support in VPS Servers
In case you purchase a VPS server from our company, you'll be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find a couple of local phone numbers in the United States, Great Britain and Australia as well as a live chat service. If you're an active customer and you're looking for assistance with some technical issue that requires additional time to analyze or resolve, you are able to open a support ticket through your billing account or you can send an e-mail message and we will handle the trouble and send you a reply within 1 hour. The response time is warranted 24/7, including holidays and weekends, but for most problems it takes less than half an hour to receive support. The support service covers the VPS plus all pre-installed software it features, so if you need help with third-party software, you can check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
If you buy a dedicated server through our company, you can get in touch with us at any time using various channels and the max time that you will have to wait for a response is approximately 1 hour, so you can forget all about waiting a whole day. Our customer and tech support service is available 24/7 regardless of whether it is a holiday or a weekend and we can help you with anything related to the applications that are pre-installed on your server. To contact us about a technical matter, you can open a support ticket via the Help section of your billing Control Panel or you could send us an e-mail. In case you have any kind of basic questions or you'd like to find out about our hosting services before you order, you may also use our live chat or you can call one of the local telephone numbers that we have in different countries around the world. In case you're looking for support for third-party software that you are unable to set up or manage efficiently, you're able to add the Managed Services upgrade to your current package and our sysadmins will assist you.